Make a claim

Unfortunately in life some things are out of our control. We know that making an insurance claim can be a stressful and upsetting time. Our insurance team are supportive and understanding and will work as an advocate for you during the process. 


Call us on 13 64 63 as soon as you can to start the process with a member of our Insurance team. They’ll help make sure you’re claiming for the right type of insurance and know what you need to do to make a claim. 


Our insurer will assess your claim and be in touch if they need any more information. Depending on the situation, the time it takes to assess a claim can vary. Your Claims Manager will keep you up to date with progress. 


We’ll contact you with the outcome.