Lodging a complaint

Complaints procedure

Here at Mine Super we put our members first and want to ensure we’re always providing the best possible member experience. We always value your feedback to continually improve our products and services. 

If you have a complaint, feel free to get in touch and we’ll make every effort to resolve your concerns quickly. Our contact details are:

Website: mine.com.au
Email: help@mine.com.au
Phone: 13 64 63
In writing to: Complaints Officer, Mine Superannuation Fund, PO Box 9, Newcastle NSW 2300

If your complaint hasn’t been resolved to your satisfaction, or if we don’t get back to you within 90 days* of you making your complaint, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that’s free to consumers. AFCA’s contact details are:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

*We'll respond to Privacy complaints within 30 days.