Lodging a complaint

Complaints procedure

Here at Mine Super we put our members first and want to ensure we’re always providing the best possible member experience. We always value your feedback to continually improve our products and services. 

If you have a concern we’d like to address it as soon as possible. You can call us on 13 64 63 and talk to one of our service officers who’ll make every effort to resolve your concerns quickly. 

If you’re not satisfied with our response you can lodge a complaint with us. Our contact details are:

Website: mine.com.au
Email: help@mine.com.au
Phone: 13 64 63
In writing to: Complaints Officer, Mine Superannuation Fund, PO Box 9, Newcastle NSW 2300

If you’re complaint hasn’t been resolved to your satisfaction, or if we don’t get back to you within 90 days you can take your complaint to:

Up until 31 October - the Superannuation Complaints Tribunal (SCT) 

The SCT is an independent body set up by the government to resolve complaints by super fund members or their beneficiaries. The SCT can only decide on matters that have first been through Mine Super's internal complaints procedure.

Website: www.sct.gov.au
Email: info@sct.gov.au
Telephone: 1300 884 114
In writing to: Superannuation Complaints Tribunal, Mail Locked Bag 3060, Melbourne VIC 3001

From 1 November - Australian Financial Complaints Authority (AFCA)

AFCA provides fair and independent financial services complaint resolution that’s free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001