Careers

Why work for us?

At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it.  Mine has been delivering retirement outcomes for Australians for the past 75 years.  Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way.  At Mine we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration.  This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you’ll be doing

Mine Super is currently embarking on a new and innovative roadmap to enable the delivery of our strategic plan. This roadmap includes strategic initiatives for delivering a single view of members, enhanced management reporting and a new core member administration platform and member portal. This role exists to provide focused end-to-end delivery of analytical insights, business intelligence and reporting capability.  

In this role you will be required to perform the following functions:

• Provide analysis for translation of business requirements into reporting deliverables;
• Deliver business intelligence and reporting content;
• Construct and execute test plans to ensure the accuracy of data delivered;
• Provide end-user documentation and training to enable business users to utilise reporting capability;
• Assist business users to conduct user acceptance testing of system outputs;
• Work with teams throughout the business to provide functional analysis and support;
• Communicate and collaborate with internal and external stakeholders on key deliverables;
• Keep abreast with changing technology, compliance, statutory, market place and industry issues relevant to the Technology team and projects/program;

• Demonstrate a strategic ‘whole of business’ approach to problem solving, while maintaining a keen eye for detail; and make decisions and recommendations that maintain appropriate balance between long-term goals and short term imperatives.

Who we’re looking for

We are looking for someone with a passion for data, analytics and statistics. Is enthusiastic about driving and delivering change throughout the business, who is self-motivated to learn and keep skill sets up to date.

Desired Experience Profile

• Proven ability to work closely with subject matter experts to identify and translate business rules into actionable data insights;
• Experience with one or more business intelligence tools e.g. Microsoft Power BI, Tableau, SSRS or similar;
• Knowledge and experience developing MSSQL queries in a complex environment;
• Knowledge of data quality improvement processes;
• Proven ability to rapidly acquire new skills;
• Experience working in an Agile team environment;
• Ability to be responsive in a rapidly changing environment

Essential Qualifications Profile

• Computer/Information Science, Mathematics/Statistics or equivalent degree/experience (Mandatory);

If you are interested in this exciting opportunity please submit your covering letter and resume by Applying Now. 

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications directly from suitable candidates.  Agency submissions will not be accepted unless invited to do so.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing

• Investment capability: Participate directly in the Mine Investment process and develop a strong capability and understanding of the Investment strategy; process and value proposition for members
• Product Communication: Drive Mine Super Investment product understanding to key Fund stakeholders – internal; member; employer; prospects and ratings agencies via communication and education activities
• Investment written collateral: Support Fund Product; Marketing and Engagement functions on Investment content for internal and external stakeholders
• Investment research:  Support Investment team research the impacts of Government Policy and external industry trends on the Fund Investment product approach

In this role you will be required to perform the following functions:

• Develop and maintain a deep understanding of the Fund Investment portfolio, strategy and outlook
  o Participate in Investment team forums and planning
  o Engage with the Research team and Managers on manager selection and performance
  o Coverage of the Fund Asset Allocation process and background to build a knowledge base of our key Asset Allocation decisions and rationale
• Develop and implement a stakeholder communication plan to improve delivery of the Investment Value proposition to internal stakeholders
  o Seminars and education sessions to member facing staff on investments strategy; outcomes and structure
  o Support internal investment huddle presentations on the investment portfolio and strategy
  o Information sessions for contact centre and Investment FAQs as required
  o Meetings and support for Financial Planning and Engagement team
  o Financial Planner onboarding and induction sessions
  o Professional development support for Advisor team on the Investments process
  o Contribution as required to relevant forums including the APL Committee
  o Support Fund Product and marketing team with Investment data, content and materials
  o Disseminate event based (such as market event driven events) information and triggers in a timely manner to teams so this can be effectively communicated to members
• Support the Fund in member growth and retention activities
• Production and input – Investment product collateral
• Proactively engage with Mine Product to look at how the Mine Investment portfolio is represented in the broader market – media; ratings agencies; investment events and forums
• Support research on external industry trends on the Investment product

Who we’re looking for
The successful candidate will have a minimum of 5 years proven experience in investment or related organisations.

Qualification profile

• Bachelor’s degree in business, commerce, law, finance or another relevant field (Mandatory)
• Post graduate qualification in relevant finance area (desirable)
• RG146 accreditation (desirable)

Desired Experience Profile

• Background in roles encompassing a strong element of financial and economic literacy
• Ability to break down highly complex areas and technical jargon into simple language for training purposes
• Exceptional verbal and written communications skills, with the ability to cater for different audiences
• Broad experience of the Australian Superannuation industry; participants and regulatory framework
• Highly collaborative Member oriented mindset to understand drivers and levers for relevant information

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants. Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Executive Manager, Contact Centre is responsible for managing the delivery of high quality engagement and service through the effective leadership of the Contact Centre for the Mine Super stakeholders.

Key responsibilities:

• Work with the Chief Engagement Officer to develop and implement strategic and operational objectives relevant for the Contact Centre to achieve business targets and outcomes;  
• Increase annual member acquisition rates in line with Contact Centre goals and KPI targets; 
• Reduce annual member attrition rates in line with Contact Centre goals and KPI targets; 
• Ensures the provision of a friendly, informed and efficient service to members and potential members; 
• Contributes to strategic direction through development of operational policy, systems, processes and procedures; 
• Works with the Manager, Contact Centre to develop relevant capability and development plans to meet changes in requirements, project delivery and implementation of relevant training; 
• Ensures Officer, Contact Centre employees are up to date with compliance, products, services, administration and investments through communication, training and development; 
• Maintains contact with direct reports through regular internal communications and personal contact; 
• Responsible for legislative compliance and adherence to industry codes of practice relevant to General Advice provided by the Contact Centre; 
• Oversees the Contact Centre in relation to productivity, output, compliance and service standards; 
• Reports on membership activity trends and activities within the Engagement team eg: Call Centre; 
• Develop and achieve budget and targets through a cost-conscious approach; 
• Interpret results and develop strategies which contribute to growth and retention targets as appropriate for the Contact Centre; 
• Align, motivate and inspire those in the team to achieve by demonstrating commitment to the vision, values and strategic direction; 
• Ensure operational quality and efficiency targets are achieved by monitoring and reviewing compliance and ensure risk is managed appropriate and within appetite; 
• Ensure legislative and organizational requirements are met; 

Who we’re looking for
Mine is looking for a strategic thinking individual to bring the business objectives to life in the Contact Centre.

Essential Qualification Profile

• RG146 Compliant (or willingness to obtain);  
• Bachelor’s degree in business, commerce, law, finance or other relevant field (desired); 

Essential Experience Profile

• Demonstrated superior conflict resolution skills and the capacity to handle difficulties in a calm and positive manner; 
• Excellent understanding of superannuation and financial services industry; 
• Willingness to continually update knowledge; 
• Good communication skills both verbally and written; 
• Previous experience in a supervisory role; 
• Ability to co-ordinate workflow and meet deadlines; 
• Advanced IT skills, able to efficiently and effectively use all Microsoft Office programs and business specific software, continually upskill on software required to perform role.

If you are interested in this exciting opportunity  please submit your covering letter and resume by using the Apply Now button.
Please be aware that it is a requirement of this position that background checks are completed.  The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Agency submissions will not be accepted.

Why work for us?
At Mine Super we believe the work we deliver is just as important as the way we deliver it.  Mine Super has been delivering retirement outcomes for Australians for the past 75 years.  Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way.  At Mine Super we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration.  This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you’ll be doing
The Accounts Officer, Corporate ensures end-to-end accounts payable and accounts receivable duties and related activities are undertaken in a timely and accurate manner to assist with the smooth operation of the organisation.  The Accounts Officer, Corporate provides support to the Executive Manager, Corporate Accounting with preparation of various reports and broader finance tasks.

In this role you will be required to perform the following functions:

• End-to-end accounts payable function including receipt of invoices, requesting and receiving payment approvals, processing of invoices for payment, preparation of EFTs for authorisation and processing to the general ledger
• Proactively liaising with internal and external stakeholders on matters affecting the accounts payable function
• Accounts receivable function including reconciliations and invoicing of entity income
• Intercompany billing
• Bank reconciliations for the corporate group
• Preparation and processing of corporate credit card reconciliations
• Fixed asset register acquisitions updates on a regular basis
• Monthly IAS and quarterly BAS for the corporate group
• Prepare bank transfers
• Preparation and processing of bank related transactions (e.g. rejected transactions)
• Preparation and processing of accounting journals
• Daily processing of accounting related transactions
• Troubleshooting ad hoc challenges with accounts payable activities
• Other duties as directed by the Executive Manager, Corporate Accountant

Who we’re looking for
This is an exciting opportunity for someone with demonstrated experience of at least 2 - 3 years in a high volume accounts payable position.

Qualification profile

• Accounting, bookkeeping, financial services or equivalent TAFE qualification (desired).

Essential Experience Profile

• Demonstrated intermediate to advance computer experience in Microsoft Excel, Word and Outlook
• Demonstrated application of accounting knowledge
• Excellent communication skills both written and verbal
• Ability to liaise with multiple stakeholders at all levels of the organisation
• Attention to detail and high level of accuracy
• Strong analytical and data entry skills
• Ability to meet deadlines reliably
• Takes initiative and executes independently
• Demonstrates accountability for timely and high-quality service to the organisation
• Prioritises tasks based on urgency and relevance
• Demonstrated integrity, honesty and ethical practices

If you are interested in this exciting opportunity please submit your covering letter and resume by using the Apply Now button.
Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.
Mine is seeking applications directly from suitable candidates.  Agency submissions will not be accepted unless invited to do so.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Service Designer, Member and Employer Experience is responsible for developing the members experience that supports the strategic vision of Mine Super. Combining elements of service design, insights and analytics and other customer centred design techniques, this role will use quantitative and qualitative insight to develop creative and solutions addressing the member needs. The Service Designer will work with the Executive Manager Member and Employer Experience and the extended leadership team to ensure that high quality support is provided to the Chief Technology Officer.

Key responsibilities:

• Conduct detailed qualitative and quantitative research and analysis of the member experience at all member touch points within Mine Super through member experience mapping (Contact Centre, Engagement, Administration, Regional locations online/email)
• Identify member experience improvements, member journeys and other service design artefacts and prepare concepts and designs for new products, services and ecosystems
• Prototype and test your ideas from concept to implementation
• Work collaboratively with the Executive Manager, Member and Employer Experience to define and develop a member experience management framework to accurately collate member feedback
• Run strategic design projects day-to-day – including knowing how and when to pivot
• Participate in the selection of solutions, technologies, approaches to deliver services: gather and define requirements, propose solutions based on thoroughly documented research
• Facilitate and contribute to the generation, critique and iteration of services and products across various touch points, channels and entire eco-systems
• Support Executive Manager, Member and Employer Experience to implement appropriate member experience measurement solution and manage the outputs
• Craft and present deliverables to clearly communicate ideas to senior stakeholders
• Utilise structured problem-solving skills to develop a work plan and approach to answer business questions in the defined timeline
• Liaise with business units to identify member experience opportunities and initiatives on an ongoing basis by representing the Member and Employer Experience team in all relevant forums
• Serve as an advisor to the greater Mine Super team in member facing experiences and services

Who we’re looking for
This is an exciting opportunity for someone with a minimum of three years demonstrated post-qualification experience working alongside leadership teams in a similar role.

Essential Qualification Profile

• A Bachelor’s degree, or equivalent, in design, marketing, business, project management, psychology or related discipline
• Experience working in superannuation or diversified financial services organisations (desired)

Essential Experience Profile

• Ability to work under pressure to achieve significant deadlines
• Ability to analyse and respond to customer business and technical requirements
• Ability to work in Agile teams and build outcomes iteratively
• Exposure to solution design including system architecture design and requirements
• Demonstrated ability to manage multiple priorities and issues
• Ability to maintain confidentiality and discretion
• Ability to work within a self-directed culture and navigate ambiguity
• A strong drive to go above and beyond to drive client, company and personal success
• Strong analytical and problem-solving experience
• An open-minded approach and willingness to stay in the unknown, to allow true solutions to emerge from your explorations and enquiries
• An ability to communicate complex ideas simply

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now for Newcastle or Apply Now for Sydney button.
Please be aware that it is a requirement of this position that background checks are completed.
The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.  
Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The ‘Better Member Outcomes Platform’ (BMOP) program is an exciting initiative undertaken to modernise the administration of superannuation & retirement products through the delivery of an innovative software solution. The program will transform the fund from a traditional administration centric organisation, into a modern organisation with foundational capabilities oriented to digital and automation.

The Business Analyst - Product Development, is responsible for ensuring the BMOP ‘solution’ is clearly documented, aligned to agreed scope and that the overall solution is suitable for business use and entry to acceptance testing.

The business analysis team will support other functional areas in interpreting and utilising the solution & project artefacts for other relevant purposes such as testing and training.

In this role you will be required to perform the following functions:

• Support the Program Director ensuring the solution delivers the required scope of work and supports the desired business outcomes
• Determine, document and refine user and system requirements for all BMO-P (Better Member Outcome Platform) program phases, including establishing and monitoring the development backlog
• Document new business processes resulting from ‘the solution’ and where practicable, institute or identify areas for refinement or improvement
• Support the ‘business owner delegate’ assess the operational load associated with transitioning to the BMO Platform
• Provide clarity and guidance on project scope and requirements to the development team, including as part of defect remediation activities
• Identify issues and risks associated with all aspects of the BMOP program

Who we’re looking for
The successful candidate will have demonstrated experience of at least three years working in a similar role in superannuation or diversified financial services organisations.

Qualification profile

• Bachelor’s degree in business, commerce, law, finance or another relevant field (desired)

Essential Experience Profile

• Strong communication skills, both written and verbal, as well as experience contributing to discussions at a senior level
• Proven experience in real-world implementation of services
• Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Ability to work under pressure to achieve significant deadlines
• Strong influencing and negotiating skills
• Demonstrated ability to manage multiple priorities and issues
• Ability to maintain confidentiality and discretion
• Ability to work within a self-directed culture and navigate ambiguity
• Possesses intermediate to advanced level skills, knowledge and experience in the practical application of Microsoft Office applications including but not limited to Word, Excel, PowerPoint and Outlook

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Service team delivers front line activities for our members. Officer, Contact Centre is responsible for the delivery of telephone and face to face general advice services to our customers (employer and members) aligned with our purpose to deliver an exceptional retirement for our members which achieves peace of mind along the way.

In this role you will be required to perform the following functions:

• Answer and respond to member telephone, digital and face to face enquiries
• First time resolution of enquiries to discuss general Superannuation issues
• The identification of lead opportunities to ensure resolution of the members enquiry and to build their relationship with the fund
• Promotion of the fund
• Comply with the fund and regulatory requirements
• Responsible for the proactive telephone contact with members in line with approved campaigns
• Support other team members within Mine Super with members follow-up
• Completion of ongoing education as per training plan

Who we’re looking for
The successful candidate for this 12 month contract will be a friendly, people focused person who enjoys exceeding customer expectations.

Qualification profile

• Completion and maintenance of RG146 qualification (Mandatory/willing to undertake)
• Working towards Diploma of Superannuation and or Diploma of Financial Service (Financial Planning desired)

Essential Experience Profile

• Demonstrated ability to provide exceptional customer service
• Demonstrates superior conflict resolution skills and the capacity to handle difficulties in a calm and positive manner
• Excellent understanding of superannuation and financial services industry
• Willingness to continually update knowledge
• Exceptional communication skills both verbally and written
• Ability to co-ordinate workflow and meet deadlines

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants. Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Manager, Local Area Marketing, leads and supports relevant stakeholders with the development and delivery of local area marketing activities, events and initiatives for the Engagement business unit for both Queensland and New South Wales. This role reports to the Chief Engagement Officer and will work closely with Strategic Marketing and Member and Employer Experience teams to meet business needs and support in the delivery of strategic objectives.

In this role you will be required to perform the following functions:

• Develop and leverage an in depth understanding of Mine Super’s brand, our customer value proposition, customer segments (and their needs) and emerging customers – demonstrating this in all aspects of work
• Develop and leverage an in depth understanding of business compliance and approval processes and standards and demonstrate this in all aspects of work
• Ability to adapt quickly and delivery on local area marketing activities, work may include but is not limited to:
  • Event management: coordinate requirements across Engagement team, Marketing team and associated partners (sponsors, venues etc) to ensure a professional representation of the Group
  • Sponsorship: consider new/repeat opportunities against sponsorship policy, recommend for approval/decline and liaise with stakeholders and partners to ensure a professional representation of the group
  • Brand management: ensure committed events are representative of Mine Super’s brand and maximised including local media, social media, on site presence, promotional items and printed assets. Additionally, identify areas where we could leverage additional brand exposure
  • Collateral: prepare collateral by leveraging Mine Super’s style guidelines and tone of voice to support Engagement activities
  • Promotional items: consider appropriate items for Engagement team to support with member and stakeholder events
  • Local office presence: consider and facilitate 'shop front' approach to maximise brand reach in regional office locations
  • Post implementation reviews: prepare reports which assess sponsorships, events and related activities for return on investment to support business decision making and future planning
  • Campaign management: collaborate with relevant stakeholders to assist with the communication of campaigns across various channels e.g. web, social, eDM, DM, outbound calls, worksites and sponsorships and execute where appropriate eg social
  • Content development for local area marketing events, specifically: research, define key messages, write, edit and manage content through the sign off process
• Keep abreast of best practices, new technologies, industry knowledge and trends; make recommendations and oversee incorporation as appropriate
• Understand the wider business strategic plan and direction and be able to articulate how engagement marketing contributes to the delivery of strategic initiatives

Who we’re looking for

The successful candidate will have a minimum of 2-5 years in a local area marketing, marketing and/or communications related role, preferably in the financial services industry.

Qualification profile

• Bachelor degree in Marketing, Communications, Business or related discipline (mandatory)
• RG146 (mandatory or willing to undertake)

Essential Experience Profile

• Exhibit a customer first focus over operational, company or product focus
• Demonstrated ability to identify customer needs and associated links to business goals
• Proven project and campaign management abilities combined with an understanding of digital customer enablement initiatives
• Ability to build strong relationships and influence across teams to deliver/support initiative
• Self-starter with a strong goal/results orientation
• Desire to take ownership of initiatives and customer experience results, seeking support, advice and guidance as needed
• Exceptional verbal and written communication skills
• Ability to adapt writing across different channels and objectives e.g. online vs offline, and campaign vs education
• A familiarity with design principles and programs including but not limited to Canva/Adobe Creative Suite would be beneficial
• Demonstrated experience with brand management, basic design principals and software
• A genuine interest and passion for improving customer experiences, especially through digital innovation
• Desire to be part of a collaborative team and gain exposure to / be involved in strategy and initiatives across business lines
• Ability to demonstrate measurable results from efforts
• Advanced IT skills, able to efficiently and effectively use all Microsoft Office programs and business specific software, continually upskill on software required to perform role

If you are interested in this exciting opportunity
please submit your covering letter and resume to either our NEWCASTLE or BRISBANE location.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

Why work for us?

At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing

Mine has embarked on an ambitious strategy which will transform key areas of our business to build a strong foundation for the future and deliver exceptional retirement outcomes for our members. The Strategy team is responsible for the development and implementation of the Group’s strategy, including Mine Services, a wholly owned subsidiary of Mine Super.

The role of Product Analyst sits within the broader Strategy team and is responsible for helping with the formulation of strategy and the ongoing management of products offered by Mine Super (Group). You will be heavily involved in managing the health and success of the Group’s existing product suite in addition to contributing across a range of strategic initiatives that will help transform our existing market offering.

This is a special opportunity for the right candidate looking to work in place with a people-first culture, with the ability to make meaningful impacts across superannuation, pension, insurance and financial advice outcomes for members.

In this role you will be required to perform the following functions:

• Support the Executive Manager, Product in managing the Group’s suite of products and services across superannuation, pension, insurance and financial advice;
• Develop and maintain an understanding of the broader market, competitive environment and regulatory landscape as they relate to the Group’s products;
• Undertake research and analysis as required to prepare recommendations for products and changes as they relate to the Group's strategic initiatives;
• Manage product information and key metrics, ensuring timely review of disclosure materials, management reporting, and the timely provision of accurate data to third-parties such as rating agencies and consultants; and
• Work closely with the broader Strategy team to plan and prioritise workflows across the strategy portfolio, including the strategy operations, marketing and project teams.

Who we’re looking for
The successful candidate will have a minimum of three years prior experience in a product or strategy function in either superannuation, wealth management, insurance or financial advice.

Qualification profile

• Bachelor’s degree in business, commerce, law, finance or another relevant field (mandatory)
• RG146 accredited (desirable)

Essential Experience Profile

• Prior experience with the financial services regulatory framework for product disclosures, superannuation, insurance and/or financial planning (desirable)
• Exceptional verbal and written communications skills, with the ability to cater for different audiences
• Evidence of strong attention to detail
• Advanced Microsoft Word, PowerPoint and Excel skills

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed.  The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way.

At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Office Manager, provides reception, research support and executive assistance to the Chief Strategy Officer and Chief Investment Officer.  This role also provides support and coordination for board and committee activities and meetings.

In this role you will be required to perform the following functions:

• Carry out reception activities and meet and greet with guests/visitors to the Mine Super office
• Undertake, document work, health and safety reporting requirements, coordinate remedial repairs and escalate matters to management for review or action
• Carry out executive assistance (EA) duties for the Chief Strategy Officer and Chief Investment Officer including diary management, email management, day to day time management and meeting management, reconciliation of credit cards and payment of invoices
• Provide executive assistance as required to members of the regional Executives team working from Sydney office
• Monitor / manage requests from all parties to assist with co-ordination of Board and Committee meetings catering, room set up and general requests as required
• Undertake special projects and/or research requests as required
• Event management including support organising Mine Super staff events and seminars
• Project management as requested
• Organisation and booking of all travel and accommodation for Management and staff as required
• Registration of Management and staff for attendance at seminars, workshops and training courses as approved
• Function booking

Who we’re looking for
The successful candidate will be proficient with constantly changing deadlines and conflicting priorities, along with effective and efficient management of systems and processes.

Qualification profile

• Superior communication coordinating skills
• Office administration, coordination and/or personal assistant experience for a minimum of 2 years
• Intermediate skills in Microsoft Outlook, Word, Excel and PowerPoint
• Willingness to learn new software programs

Essential Experience Profile

• Ability to deal with all levels of business in a commercial environment
• Understanding of the need for confidentiality and discretion
• Being proactive with a “Can do” and “Completion” attitude to all activities, with willingness to assist in all areas
• Superior time management and organisational skills
• Ability to prioritise
• Attention to detail, accuracy and total commitment to a quality service
• Ability to cope with multiple tasks and under pressure
• Ability to work in a small team

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.