Careers

Why work for us?

At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing

The Senior Governance Assistant provides a high level of administrative and operational support to the Board, Chief Governance Officer and the Governance Team and contributes to the seamless operation of the business unit.  

In this role you will be required to perform the following functions:

• Provide high quality and hands on administrative assistance across the Secretariat and Governance Team
• Undertake diary management including booking, monitoring and rescheduling meetings for the CGO
• Manage logistics for Board meetings including room arrangements, catering, booking flights and accommodation for Board, CGO and Governance Team
• Assist with preparation and distribution of agenda and associated papers for Board meetings, Board Committees, team and other meetings as required
• Assist with the recording, preparation and distribution of meeting minutes and maintain organisational records
• Coordinate workshops, events and functions as required
• Draft high quality and articulate correspondence to external parties with attention to detail
• Manage incoming and outgoing communication (telephone, electronic, hard copy and in person) as required by the Board, CGO and Governance Team
• Compile accurate and timely expense and billing reconciliations and keep track of financial metrics of the business unit as required
• Assist with maintenance of content on relevant intranet webpages
• Maintain strong stakeholder relationships and key contacts
• Prioritise all tasks appropriately, utilising time management techniques to ensure all assigned tasks are completed in a prompt and professional manner
• Undertake ad hoc project support work as required
• Maintain strict confidentiality at all times and ensure sensitive materials are kept securely and not left unattended

Who we’re looking for

The successful candidate will have demonstrated experience of at least five years in providing high level administrative support at an Executive level and sound understanding of managing a Group Executive.

Qualification profile

• Certificate IV in Business Administration or similar or equivalent experience (mandatory)

Essential Experience Profile

• Demonstrated ability to prepare high quality correspondence to external parties
• Accurate and efficient typing skills with experience in using Microsoft Office, in particular Word, Excel and presentation software
• Ability to maintain confidentiality
• Ability to display professional demeanour
• Excellent time management and organisational skills
• Excellent communication and interpersonal skills
• Ability to work independently, handle multiple tasks simultaneously and manage one’s own time and the time of others
• Proactive and meticulous work approach with a high level of attention to detail
• Ability to remain calm and focused under pressure

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed.
The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants. Agency submissions will not be accepted.

Why work for us?

At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing

In this role you will be responsible for the delivery of personal advice to the Company members which is aligned with the Company’s strategy and key business outcomes, by performing the following functions:

• Provision of personal financial advice to members of Mine Superannuation Fund (face-to-face, video conference and telephone advice)
• Completion of Financial Adviser Standards and Ethics Authority (FASEA) guidelines as per their required timeframes (currently 01 January 2024)
• Provide comprehensive advice to members comprising of multiple complex strategies
• Identify and communicate to members additional areas where the Company can provide advice
• Ensure effective communication (both verbal and written) with members to develop strong client relationships
• Comply with Mine Superannuation Fund, regulatory, and licensing requirements in delivery of advice
• Produce work which complies with RG175 best interest duty and meets compliance requirements, contains accurate information and service standards
• Assist with the preparation and delivery of ongoing member advice communication and education, including current and accurate seminars and workshops
• Use all approved financial planning tools available to prepare clear and concise Statements of Advice to members
• Work with Advice Service team to enable the preparation of advice that meets licensing compliance requirements
• Satisfy requirements of the annual training plan and maintain CPD register
• Research and maintain technical knowledge of products and trends in financial planning, investment markets, industry and legislative changes to allow for the provision of complex superannuation and non-superannuation advice
• Support other teams within the Company with customer follow-up
• Communicate and collaborate with internal and external stakeholders on key deliverables
• Taking action to improve existing practices and processes, by identifying improvement opportunities, generating ideas and implementing solutions
• Ensure our integrity is maintained and risk exposure minimised by adhering to policies and procedures, including appropriate review of materials
• Keep abreast of best practices, new technologies, industry knowledge and trends; make recommendations and oversee incorporation as appropriate
• Understands the wider business strategic plan and direction and is able to articulate how customer management contributes to the delivery of strategic initiatives

Who we’re looking for

The successful candidate will have 5 years of financial planning experience.

Qualification profile

• Completion of Advanced Diploma of Financial Planning qualifications in financial planning (Mandatory)
• Bachelor Degree in Financial Planning or relevant degree with alignment to FASEA education standards (Mandatory and/or working towards by FASEA timeframe)
• Completion of specialist advice training, eg. SMSF, Equities, estate planning (Desired)
• RG146 compliant (Mandatory)
• Current drivers licence (Mandatory)

Essential Experience Profile

• Demonstrated ability to provide high quality personal advice
• Demonstrated ability to provide exceptional customer service
• Demonstrated superior conflict resolution skills and the capacity to handle difficulties in a calm and positive manner
• Excellent understanding of superannuation and financial services industry
• Willingness to continually update knowledge
• Superior communication skills both verbally and written
• Ability to co-ordinate workflow and meet deadlines
• Advanced IT skills, able to efficiently and effectively use all Microsoft Office programs and business specific software, continually upskill on software required to perform role

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed.
The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants. Agency submissions will not be accepted.

Why work for us?

At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 75 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing

The Advice Service team provides service to the member and support to the Financial Advice team of Mine Super. Officers, Advice Service are responsible for communicating the Advisor’s recommendations (Statement of Advice), the delivery of exceptional member service face to face and telephone, administration support and overseeing the research, paraplanning and implementation process for Mine Super Financial Advice members in line with Mine Super Client Value Proposition and First Call Resolution philosophy.

In this role you will be required to perform the following functions:

• Manage member and employer enquiries both face to face and telephone
• The identification of lead opportunities to ensure resolution of the member’s enquiry and to build their relationship with the fund
• Liaise and work closely with Financial Advisers to ensure all required information is provided to write Statement of Advice documents in line with the Client Value Proposition and service standards are met
• Review the strategy recommendations made by the Financial Adviser and communicate the benefits and risks to the customer through the Statement of Advice 
• Print, collate and pre-fill the Statement of Advice and the required forms for implementation of the advice recommendations
• Responsible for proactive telephone contact with members in line with approved customer first campaigns; 
• Monitor the post appointment process to ensure Xplan and Insight (CRM) records are maintained and service standards are met 
• Update Xplan accordingly and send to the member 
• Manage the implementation of advice, ensuring all recommendations are implemented accurately in line with the Statement of Advice and service standards are met 
• Upload ROIs for appointments not proceeding with advice
• Maintain Xplan data integrity
• Taking action to improve existing practices and processes, by identifying improvement opportunities, generating ideas and implementing solutions
• Responsible for proactive telephone contact with members in line with approved customer first campaigns
• Comply with Fund and regulatory requirements and remain up-to-date in company and industry knowledge through completion of on-going education plan

Who we’re looking for
This is a permanent full time position, suited to someone with experience in the financial services industry.

Qualification profile

• Completion and maintenance of RG146 qualification (Mandatory)
• Completion of a Diploma of Financial Planning (DFP) (Mandatory)
• Working towards the completion or willingness to obtain an Advanced Diploma of Financial Planning (AFDP) (desirable)
• Completion of ongoing superannuation, financial advice and customer service education programs (Continuing Professional Development)

Essential Experience Profile

• Demonstrated ability to provide exceptional member service 
• Ability to develop positive customer relationships
• Professional demeanour 
• Demonstrated ability to problem solve in complex situations
• High attention to detail and a focus on accuracy
• Demonstrated superior conflict resolution skills and the capacity to handle difficulties in a calm and positive manner; 
• Excellent understanding of Mine Super, the superannuation industry and financial planning 
• Exceptional time management, organisation and self-management skills 
• Willingness to continually update knowledge 
• Exceptional communication skills both verbally and written
• Ability to co-ordinate workflow, multitask and meet deadlines
• Friendly, people focused person who enjoys exceeding customer expectations

If you are interested in this exciting opportunity
please submit your covering letter and resume by using the Apply Now button.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.