Careers

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Officer, Contact Centre is responsible for the delivery of general advice services to Mine Super clients (employer, members and stakeholders) aligned with Mine Super’s values and engagement strategy.

In this role you will be required to perform the following functions:

• Answer and respond to the Fund’s general advice enquiries
• The first-time resolution of enquiries to discuss general Superannuation issues
• Demonstrate a high level of problem solving ability through strong knowledge and understanding of Mine Super, the superannuation industry and relevant legislation to identify complex business situations and recommend appropriate solutions where required
• The identification of lead opportunities to ensure resolution of the customer’s enquiry and to build their relationship with the fund
• The timely response to all correspondence from members 
• Responsible for proactive telephone contact with customers in line with approved outbound campaigns
• Proactively capture feedback and data obtained through general member enquiries
• Identify continuous improvement initiatives and proactively contribute to business improvements
• Promotion of the Fund
• Comply with Fund and regulatory requirements, completion of ongoing education as per training plan and AFSL requirements
• Contacting members to assist with surveys and gathering member information as requested
• Support other teams within Mine Super with customer follow-up
• Achievement of KPI’s, SLA’s and targets as set by Mine Super
• Complete administrative and ad hoc duties as allocated to support the efficient operation of the Contact Centre

Who we’re looking for
We have numerous permanent positions available, along with various length contract positions available. The successful candidates will be friendly, people focused, and enjoy exceeding customer expectations.

Qualification profile

• Completion and maintenance of RG 146 qualification (mandatory) (willing to undertake)
• Working towards Diploma of Superannuation and/or Diploma of Financial services (Financial Planning) (Desired)

Essential Experience Profile

• Demonstrated ability to provide exceptional customer service
• Demonstrates superior conflict resolution skills and the capacity to handle difficulties in a calm and positive manner
• Demonstrated experience in outbound service contact centre teams
• Excellent understanding of superannuation and financial services industry
• Willingness to continually update knowledge
• Exceptional communication skills both verbally and written
• Ability to co-ordinate workflow and meet deadlines
• Friendly, people focused person who enjoys exceeding customer expectations
• Advanced IT skills, able to efficiently and effectively use all Microsoft Office programs and business specific software, continually upskill on software required to perform role

If you are interested in this exciting opportunity
please submit your covering letter and resume to either our Permanent or Contract advertisements. Please note the due to the Christmas period you may not be contacted until after the 2nd of January 2019.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

Why work for Mine Super?
Mine has been delivering retirement outcomes for Australians for the past 75 years. We continue to grow while maintaining our core values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in a progressive member-focussed environment. Join our team, develop your skills and knowledge, and contribute to the pursuit of excellent retirement outcomes for our members.

What you will be doing
Fund performance attribution, manager performance analysis, coding, process automation and the provision of tables and data for reports.

Key Responsibilities
• Running performance attribution, performance analysis and risk reporting at fund and manager level. This involves collaboration with other Investment team members; extensive Excel work involving macros; and, a positive approach to documentation
• Assisting in the improvement of existing processes. This involves working with other Investment team members to develop better data handling capabilities; data maintenance (with high attention to detail and accuracy); and coding with a focus on robustness and speed
• Involvement in other activities such as:
    - Investment Team research projects in a Matlab-centric coding environment
    - Projects which improve the operating efficiency of the portfolios
    - Operations of the Investment Team
    - Ad hoc quantitative projects with other parts of the business
    - Producing materials for member communications

Who we’re looking for
This is a graduate-level or early career position. The minimum requirements are listed below.

Minimum Requirements
• Graduate or early career candidates with a Bachelor of Commerce, Finance or Actuarial Studies
• Strong Excel (macro) skills, experience with SQL, experience with Matlab, Python, R or similar programming language
• General knowledge of investments and funds management. An understanding of performance attribution and risk

Desired Profile
• Good written and oral communication skills
• Superior analytical skills with an eye for detail
• Strong interpersonal skills with ability to work well within a team
• An interest in research, model development and superannuation

If you are interested in this exciting opportunity, please submit your cover letter and resume (including academic transcript) by using the Apply Now button.  Your cover letter should detail how you meet the minimum requirements.

Please be aware that it is a requirement of this position that background checks are completed.  The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work in Australia and a police check.

Mine is seeking applications directly from suitable candidates.  Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Manager, Facilities is responsible for managing the Mine Super’s properties throughout Australia including technical planning and implementation of day-to-day operations, maintenance and replacement of property, buildings, plant and fixed equipment in accordance with WHS legislation and guidelines, approved life cycle asset management plans, legislation, Australian Standards and codes of practice.

The Manager, Facilities provides technical advice to managers and staff and manages corporate contracts for property services and WHS property services for all Mine Super’s sites and facilities. In addition, the Manager, Facilities is responsible for managing the Mine Super’s fleet of motor vehicles. In this role you will be required to perform the following functions:

• Conduct property condition appraisals, risk assessments and property audits where required;
• Prepare and implement life cycle asset management plans and budgets;
• Develop, implement and monitor maintenance schedules and safe work method statements where applicable;
• Manage and oversee the implementation and supervision of corporate contractors for property related maintenance services in accordance with Contractor Policy and best practice standards;
• Engage with the People team and WHS Committee in relation to annual review of WHS contractor requirements and contractor policy and procedures;
• Ensure appropriate WHS documentation is collected including liability insurance certificates and induction training is provided for property contractors;
• Participate in regular building/WHS inspections;
• Prepare contract documentation, solicit and assess tenders and manage construction/building and engineering services projects;
• Prepare property and asset management, board reports and recommendations;
• Participate in the development and use of the Property Services information database and management system;
• Establish and maintain effective relationships with key stakeholders and contractors;
• Liaise regularly with and provide assistance to the Chief People Officer and Management team in support of property matters and requirements such as ordering and provisioning;
• Undertake tagging and testing activities and report to Chief People Officer/Management to ensure WHS compliance obligations are met;
• Role model Mine Super values with internal and external stakeholders and customers;
• Project management of property related projects;
• Perform and record scheduled maintenance and repairs tasks using an asset management register/system;
• Carry out fire warden training for Mine Super wardens and maintain records in relevant system;
• Oversee waste management and monitor performance in accordance with sustainability principles;
• Undertake building audit activities or manage audit activities to ensure building compliance in accordance with relevant legislation and guidelines;
• Manage the Mine Super fleet of motor vehicles including preparation and implementation of fleet life cycle management plans and budgets, disposal of vehicles, purchase of new and replacement vehicles and liaison with Finance on the most appropriate vehicle financing options;
• Coordination of catering needs for training and meeting within the business;

Who we’re looking for
The Manager, Facilities will be a highly organised individual with qualifications and experience such as:

Qualification Profile
• Certificate IV in Business (Frontline Management) or equivalent experience in property management environment (desired)
• Electrical tagging and testing licence (desired);
• Fire Safety and WHS Consultation Certification (or prepared to undertake)
• Mechanical or Electrical trade qualification (desired);
• Environment Sustainability certification (desired)

Essential Experience Profile
• Demonstrated experience in managing and overseeing fleet and building services/property function;
• Demonstrated experience in repairs, maintenance and contractor management;
• Demonstrated experience in delivering contractor induction training;
• Exceptional inter-personal skills and proven ability to maintain and build multi-level relationships and negotiate effectively with (e.g.) key contacts, service providers, expert advisers – listens and deals empathically with sensitive issues, solution-focused;
• Demonstrated experience in the use of database and management systems;
• Demonstrated experience in development of policies and procedures to manage legislation (including WHS) requirements.

If you are interested in this exciting opportunity please submit your covering letter and resume by using the Apply Now button. 

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

 

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieves peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
Mine Super is an industry super fund dedicated to helping our members achieve an exceptional retirement. The strategic marketing team has a strong commitment to continuous improvement and adopts a member first approach, which allows the fund to deliver the right message at the right time, through the right channel.

The team looks after all marketing and communication activities for the organisation. They drive business success through management of all internal communications, the retention of existing members and supporting the engagement team in acquiring new members.

The Internal Communications and Marketing Manager supports the development and delivery of internal communications, strategic marketing, retention campaigns and business development initiatives across the organisation. They will also be responsible for collaborating with internal stakeholders to develop campaign proposals which enhance the member experience.

In this role you will be required to perform the following functions:

Internal communications:

• Own and drive all internal communications across the organisation including emails, newsletters, executive communications, staff event communications and dedicated intranet pages
• Develop cohesive communications plans and work with internal stakeholders on change initiatives, product launches and other projects
• Be an internal advocate for effective communications through the right channels to all employees
• Manage the end-to-end communication process, including determining key messages, channel and audience selection, drafting of content, editing and publishing

Marketing:

• End to end campaign management
• Understand key member insights and segmentation to develop effective member campaigns
• Work with internal and external stakeholders to drive and implement data-driven insights across all channels
• Develop and leverage an in-depth understanding of our brand, member value proposition and member segments
• Develop / contribute to the development of tools and channels to improve and enhance the member experience
• Work with the Member Experience team to enhance and inform digital channels
• Support local area marketing activities

Who we’re looking for
The successful candidate will have a minimum of 6-10 years in a communications or marketing related role, with proven campaign management experience.

Qualification profile

• Bachelor degree in Marketing, Communications, Business or related discipline (mandatory)

Essential Experience Profile

• Previous experience in financial services highly regarded
• Exhibits a member first focus and can identify member needs and associated links to business goals
• Ability to build strong relationships and influence across teams
• Self-starter with a strong goal/results orientation
• Desire to take ownership of initiatives and member experience results, seeking support, advice and guidance as needed, with a genuine interest and passion for improving member experiences
• Exceptional writer with a clear, minimalist style for cut through messaging and an ability to adapt writing across different channels and objectives e.g. online vs offline, and marketing campaigns vs education tools
• Desire to be part of a collaborative team and gain exposure to be involved in strategy and initiatives across business lines
• Ability to demonstrate measurable results from efforts
• Thrives on tight deadlines and getting things done, especially around delivering our internal leader events and forums; and enjoys working in a fast-paced environment where change and transformation happen for the good
• Team player who enjoys leveraging the skills and capabilities of others, with the ability to articulate solutions and influence
• Has a strong, positive personal brand that is member-centric

If you are interested in this exciting opportunity
please submit your covering letter and resume by applying to either our SYDNEY or NEWCASTLE location.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
The Platform Services Team’s vision is to provide a customer focused platform to the business that is an asset for business delivery.

Team members within the Platform Services Team work closely with clients and other Technology team members to understand the departmental stakeholder requirements that drive the analysis and design of quality technical solutions.

The DevOps Engineer is responsible for coordinating, managing and monitoring the delivery and integrity of the IT network, services and system administration for Mine Super.

In this role you will be required to perform the following functions:

• Develop and maintain automation in relation to standing up environments across both cloud and on-premise solutions
• Design and implement solutions to provide secure application services from both private and public locations
• Be open and flexible approach to designing and supporting solutions across multiple platforms and operating systems Eg. Microsoft, iOS, Linux etc
• Facilitates and develops project roadmaps to support strategic goals and measures
• Determine the best technical implementation methods as well as rapid execution schedules
• Establish standard operating procedures and processes for adoption by the Platform Services Team
• Guide and support others within the Platform Services Team in all relevant aspects of transitioning to devops and agile practices
• Conduct agile style meetings, such as standups, backlog grooming and retrospectives
• Troubleshoot technical issues and find solutions to complex problems
• Execute requirements and functional analysis tasks
• Manage the delivery of software enhancements and fixes from requirements to implementation
• Keep abreast of new technologies, best practices, and trends related to special projects; make recommendations and oversee incorporation as appropriate
• Any other ad hoc duties as directed by the Platform Services Manager

Who we’re looking for
3-6 month contract available. The successful candidate will have demonstrated experience of at least 5 years in build automation and coding, along with lean and agile project management principles.

Qualification profile

• Relevant tertiary qualification in computer/software engineering (mandatory)

Essential Experience Profile

• Experience in system administration, architecture, configuration and container management
• Solid understanding and experience with programming languages and frameworks including Java, Web, Selenium
• Experience in Windows automation and environment management
• Solid understanding and experience with application environments including database platforms, web and application servers and monitoring and performance environments
• Strong inter personal skills with strong ability to maintain and build multi level relationships
• Exceptional customer focus to ensure customer satisfaction with a constant focus on customer needs to drive solutions
• Proven problem-solving and “can-do” mindset
• A probing and enquiring mindset
• Ability to work under pressure and to tight deadlines
• Excellent communication skills both verbal and written

If you are interested in this exciting opportunity
please submit your covering letter and resume to either the SYDNEY, NEWCASTLE, OR BRISBANE locations.

Please be aware that it is a requirement of this position that background checks are completed. The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.

Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.

What you will be doing
This position exists to maintain a safe and secure computing environment for our customers and employees.

This position has the responsibility of identifying vulnerabilities, reporting security incidents, planning, designing and implementing the Information Security Architecture, and configuring systems to enhance existing security features.

Security Engineers are expected to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way.

In this role you will be required to perform the following functions:

• Understanding complex technical issues and managing them within a fast-paced business environment
• Maintaining security software and hardware, including; firewalls, intrusion detection systems, identity management, access control systems, vulnerability management etc
• Identifying current and emerging technology issues including security trends, vulnerabilities and threats
• Threat intelligence
• Sourcing and implementing new security solutions to better protect the organisation
• Conducting proactive research to analyse security weaknesses and recommend appropriate strategies
• Liaising with vendors to implement security solutions
• Contribute to security policies and procedures
• Monitor security solution operations, execute vulnerability scans and identify and correct data security concerns.

Who we’re looking for
This is a 12 month contract, the successful candidate will have proven expertise across a variety of security products including firewalls, intrusion detection systems, identity management, access control systems and vulnerability management.

Qualification profile

• Tertiary qualification in information technology (mandatory)
• Demonstrated experience of at least five years in a technical information technology role (mandatory)
• Security certifications such as CISSP or CISM (highly regarded)

Essential Experience Profile

• An enthusiasm for staying up to date with the very latest updates about security threats and solutions
• The ability to translate complex technology & security matters to those without an IT background
• Experience with Linux and Windows Operating Systems
• Experience with Configuration Management tools
• Familiarity with scripting languages
• Experiences with security within cloud platforms
• Working technical knowledge of contemporary technology architectures including networks, operating systems, on-premise hardware, hybrid clouds, IaaS, PaaS
• Ability to multi-task, prioritise, and manage time effectively

If you are interested in this exciting opportunity
please submit your covering letter and resume to either our SYDNEY, NEWCASTLE OR BRISBANE locations.
Please be aware that it is a requirement of this position that background checks are completed.
The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.

Mine is seeking applications from internal and external applicants.  Agency submissions will not be accepted.