Why work for us?
At Mine Super (Mine) we believe the work we deliver is just as important as the way we deliver it. Mine has been delivering retirement outcomes for Australians for the past 77 years. Be part of our ongoing success and growth to deliver exceptional retirement outcomes for our members which achieve peace of mind along the way. At Mine, we promote a positive workplace culture through a genuine commitment to our members and alignment with our values of trust, service, integrity, excellence and collaboration. This is an exciting opportunity to work with a friendly and engaged team in an environment geared to bring out your best by leveraging the passion and knowledge of our people and deploying resources in the best interests of our members.
What you will be doing
Mine Super is an industry super fund dedicated to helping our members achieve an exceptional retirement. The strategic marketing team has a strong commitment to continuous improvement and adopts a member first approach, which allows the fund to deliver the right message at the right time, through the right channel.
The team looks after all marketing and communication activities for the organisation. They drive business success through management of all internal communications, the retention of existing members and supporting the engagement team in acquiring new members.
The Coordinator, Regulatory Communications is responsible for developing, writing and coordinating Mine Super’s regulatory collateral and member-facing communications.
In this role you will be required to perform the following functions:
In this role you will be required to perform the following functions:
Maintain the Fund’s regulatory collateral and member communications
- Write, edit and maintain the full suite of the fund’s standard member communication and ensure they are clear and concise, while following the brand guidelines. Part of this function is to ensure all materials are compliant with the relevant legislation, fund and product rules
- Take ownership for all standard letters, emails, fact sheets, forms, web copy and guides
- Conduct and co-ordinate regular reviews of the Fund’s member communications
- Maintain the Marketing Team’s register of communications and document centre
Keep up to date with superannuation legislation and product changes
- A key part of the role is writing compliant content that is factually correct. It is essential that the person has / develops a working knowledge of the Fund’s product rules and superannuation legislation.
Establish and maintain key relationships
- A key part of the role is effective stakeholder management. Key relationships include product specialists as well as the administration, risk, compliance and legal teams. External relationships include the design agency and mailhouse.
Fund compliance communications
- Support the Manger, Regulatory Communications in the delivery of the Fund’s compliance communications including member statements, annual reports, product disclosure statements and ‘significant event notices'.
Who we’re looking for
The successful candidate will have a minimum of 2-5 years in a communications, marketing or member-facing related role.
Qualification profile
- Tertiary qualifications in a communications, marketing or similar discipline or equivalent experience
- Preferably RG146 qualified
Essential experience profile
- Previous experience in financial services highly regarded including a working knowledge of superannuation
- Exhibits a member first focus and can identify member needs and associated links to business goals
- Excellent project management, time management and negotiation skills. Thrives on tight deadlines and getting things done and enjoys working in a fast-paced environment
- Ability to build strong relationships and influence across teams
- Desire to take ownership of work, seeking support, advice and guidance as needed, with a genuine interest and passion for improving member experiences
- Exceptional writer with a clear, minimalist style
- Desire to be part of a collaborative team and gain exposure to initiatives across business lines
What’s in it for you?
At Mine Super, we’re committed to investing in our people and creating a great place to work. We offer diverse career opportunities with a focus on development and growth. Our people enjoy excellent employee benefits, workplace flexibility and a great working environment.
If you are interested in this exciting opportunity available you can submit your covering letter and resume through the links provided below.
Please apply through your preferred location, Apply now for Sydney, NSW or Apply now for Newcastle, NSW
Please be aware that it is a requirement of this position that background checks are completed.
The background checking process includes reference checking and validation of employment; proof of qualifications; proof of rights to work within Australia; and a police check.
Mine Super is seeking applications from internal and external applicants. Agency submissions will not be accepted.
