We collect personal information about you, including sensitive information, while you have your super with us. This Privacy Collection Notice explains how we collect, use and disclose your personal information.
We collect the information:
We collect your personal information for superannuation and other related reasons, for example, to allow us to follow the law and let you know about other services and products that might be available to you as someone with an account with us.
This includes things like managing your account, processing your super contributions, dealing with your enquiries and complaints, paying a benefit to you and running promotions and competitions. We might also use your personal information for market research and to ask you how we can improve our products and services.
If you don't give us all the personal information we ask for, we might not be able to accept your super contributions, pay you benefits or investigate your complaints. We might also not be able to provide you with products and services that best meet your needs.
If you give us your email address or mobile number, we'll assume you allow us to use these to contact you. You therefore need to make sure they're up to date.
Sometimes we need to give some of your personal information to government agencies, regulators and to other companies and organisations we use to help us manage the Fund and your account.
We'll only give them the information about you they need to perform their work. When doing this work, these organisations might contact you. If they collect personal information from you and then send it to us, we'll manage this information in line with this Privacy Collection Notice.
These companies, organisations and other parties include, but not limited to:
We might give some of your personal information to companies and organisations in the United States (US). We (and some of our service providers) may also use cloud platforms which are based in overseas locations including the USA, the European Union and Singapore. Any USA service provider we engage will be an adopter of the Privacy Shield Program.
For more information about the personal information we send overseas and how your personal information is protected, call us on 13 64 63.
This Privacy Collection Notice is produced by AUSCOAL Superannuation Pty Ltd. If you have any privacy questions, you can contact us at:
Phone: 13 64 63, Monday to Friday, 8am to 6pm (AEST or AEDT when in operation)
Post: PO Box 9, Newcastle, NSW 2300