Your Annual Statement is now available

Your 2021 Annual Statement is now available in your online account. Read on to find answers to some commonly asked questions.

How do I access my statement online?

To view your statement online, simply log in to your online account and go to your Inbox where you can view, save or download it.

Handy tip: Your FY2019 and FY2020 statements are also available in your inbox.

I haven’t used my online account before. How can I get access?

Registering for online account access is easy and only takes a few minutes. Simply click the button below and follow the prompts. Before you get started, make sure you have your member number and mobile phone handy. 

Will I also receive a hard copy statement?

We now send Annual Statements digitally. If you prefer, you can opt to receive these via post by updating your communication preferences in your online account. From your dashboard, go to My details and select what type of communications you’d like to receive via paper.

Why have you moved to sending my Annual Statement digitally?

Each year, we print and post thousands of letters confirming account transactions as well as periodic statements for all members. Going digital means a faster, easier and more environmentally friendly way to get information to you and, best of all, we’ll save members’ money by reducing how much we spend on paper and postage. You can find more information about this on

What period does this statement cover?

Your statement provides a detailed summary of your account for the period of 1 July 2020 to 30 June 2021. Any transactions that were made from 1 July 2021 are not included. You’ll also have a detailed summary of any insurance on your account, including the premiums you paid over the statement period.

Did you know? You can update your insurance details anytime via your online account. Simply log in and select Manage my insurance to change your cover, update your job classification or submit a claim.

How do I update my details?

You can update your email and postal address via your online account. You can also view and manage your investment options online and for pension account holders, change where your pension payments are paid from.

What does ‘not verified’ for my date of birth mean?

If we’ve received your date of birth, for example from your employer, but haven’t seen a copy of your ID to confirm this, we’ll record your date of birth but note it’s not verified. Verifying your date of birth ensures that your account details such as your default investment option or any insurance cover you may have are correct, as we’ll use your age to determine these.

To verify your date of birth, you can send us a copy of your photo identification, such as your driver licence, proof of age card or passport via email.

How did you work out my retirement income projection?

Your projection has been made using standard assumptions with input from the Australian Government Actuary. It’s important to understand that the projection is just an estimate, not a guarantee and that the assumptions used may not match your actual circumstances. The actual money you get in your retirement may be very different from your estimate. There are a number of factors that influence what you’ll get, such as:

  • the investment options you choose; 
  • the performance of your investment;
  • the total fees charged; 
  • when you retire and get access to your super;
  • the super contributions you and your employer make;
  • whether you choose to buy an account-based pension or non-account-based income stream when you retire;
  • any allowance you make for a pension for your spouse or partner; and
  • whether you receive any age pension or other government benefit.

Online calculators let you explore your potential retirement income in more detail. They also allow you to personalise the estimate and show how you can improve your retirement income. To help you work out what income you're likely to get from super and the age pension when you retire and how contributions, investment options, fees and retirement age affect your retirement income, you can use ASIC's MoneySmart retirement planner.

Why does my statement not include a retirement income projection?

Not everyone receives a retirement projection on their statement. It depends on factors such as what account type you have, your age, how your super is invested, whether you’ve received contributions recently or if you’ve already retired.

How has COVID-19 impacted my super this year?

It’s been a bumper year for our members in the 2020-21 financial year, with a typical growth fund delivering its best financial year return in 24 years¹. Investment options with the highest exposure to shares performed best, benefiting from a sharp rebound in markets, with the Australian share market gaining 27.8%² over the period. This was in stark contrast to 2019-20, when the economy fell into recession and markets posted sharp losses as the COVID-19 pandemic took hold.

A financial adviser can discuss your personal circumstances and help you understand your options. For more information on how Mine Super Financial Advice can help and what to expect, check out this page.

More information

Enclosed with your Annual Statement is a flyer that steps you through a typical statement and explains terms we’ve used. If you still have any questions about your statement, you can give us a call on 13 64 63, Monday to Friday, 8am to 6pm, or email

Sources: ¹ ChantWest ² Bloomberg